Big Brothers Big Sisters is a not-for-profit, charitable organization offering preventative support to children and youth through mentoring. For over 20 years we have operated a social enterprise to raise funds for our programs.  This social enterprise also provides a valued service in recycling and textile diversion. We are looking for someone with business acumen, an entrepreneur who will help us grow our business.


Job Overview

Reporting to the Executive Director the Manager the Operations overseas our social enterprise. They are responsible for ensuring that weekly/monthly/yearly quotas are maintained and met. The Manager of Operations maintains strong fiscal accountability, is responsible for business development, supporting the development and implementation of a business plan and managing the day-to-day operations of our social enterprise. The primary responsibilities of this position include staff supervision, overseeing the collection and transport of goods, overseeing a call center, partner relations, data collection and evaluation and support to marketing with the goal of increasing revenues and creating new business.


About the Role

  • Develop, update and maintain the door-to-door pick-up program database, maintain and develop a solicitation strategy and use technology to maximize both profitability and good donor relations.
  • Manage, support, motivate and coach staff encouraging teamwork.
  • Monitor all revenues and expenses to ensure maximum profit levels are maintained.
  • Lead business development through planning, entrepreneurship, and sales.
  • Manage operations related to trucking including maintenance, pick-ups, tracking and scheduling.
  • Work in compliance with Employment Standards and WorkSafeBC.
  • Support the development of marketing strategies.


Qualifications and Requirements:

  • Post-secondary education in Business Administration or equivalent experience.
  • 1-2 years’ supervisory experience in a multi-disciplinary environment with a scheduling component.
  • Excellent organizational skills and ability to problem solve
  • Good interpersonal skills and strong oral and written communication skills, exceptional attention to detail.
  • Strong IT skills with a knowledge of computer systems and database management.
  • Knowledge of financial management and planning.
  • Must have a valid driver’s license and successfully complete a criminal record check.


Terms of Employment:

  • Hours: 35 hours per week
  • Salary: $44 – $46,000 annually depending on experience
  • Eligible for health benefits after 3 month probation period and RRSP contributions after 1 year

To Apply please email your resume to before the closing date of March 5th, 2020.

We thank all those who apply; however, only short listed candidates will be contacted