Privacy & Procedures
About Our Policies
Big Brothers Big Sisters of Victoria Capital Region (BBBSV) is committed to protecting the privacy of its members – including volunteers, mentors, mentees, families, staff or other users of this website. With this in mind, BBBSV has created the following policies for the protection of our users should any situations arise. Members are always encouraged to contact BBBSV to ask questions, and report any issues they are facing.
At Big Brothers Big Sisters of Victoria Capital Region (BBBSV), we believe in maintaining ethical conduct in all aspects of our operations, and how we present our programs to the community. We value privacy and confidentiality for everyone involved in our programs or our greater community, and are dedicated to upholding these principles within the boundaries set by the law. Our agency complies with all relevant Federal and Provincial Privacy legislation, to safeguard the professional and personal privacy and confidentiality of our employees, volunteers, clients, and contractual relationships.
At Big Brothers Big Sisters of Victoria Capital Region (BBBSV), we are dedicated to promptly responding to complaints and conducting thorough investigations. Whether it’s from our staff, Board members, volunteers, donors, or external stakeholders, we approach each complaint with ethics and courtesy.
We strive to resolve complaints swiftly, keeping complainants updated and providing clear reasoning for review decisions. BBBSV is committed to seeing complaints as opportunities for improvement in our services, policies, and procedures.
To view the full complaints policy, please see the attached document.
WHISTLE BLOWER POLICY
Big Brothers Big Sisters of Victoria Capital Region (BBBSV) is committed to ethical practices in the workplace and encourage practices that support integrity and honesty and are in compliance with Canadian and Provincial laws, rules and regulations. BBBSV is committed to protecting our employees, volunteers and other stakeholders who, in good faith, report wrongdoings.
To view the full whistle blower policy, please see the attached document.
Diversity, Equity & Inclusion Policy
Big Brothers Big Sisters of Victoria Capital Region is committed to sustaining an environment where representation matters, diversity is celebrated and people of every race, religion, culture, gender and sexual orientation are welcomed. We acknowledge and honour the diversity of people, cultures, traditions and experiences, and we recognize and uphold the right of all individuals to respect, dignity, fairness, caring, equality, self-esteem and inclusion.
To view our full diversity, equity and inclusion policy, please see the attached document.