COMPLAINTS POLICY
Big Brothers Big Sisters of Victoria and Area (BBBS) is committed to responding promptly to a complaint and making every reasonable effort to investigate it as soon as possible. A complaint by staff, Board members, volunteers, donors or external stakeholders will be addressed in an ethical and courteous manner.
BBBS will make every effort to resolve the complaint promptly. Complainants will be provided updates during the review process and they will receive clear reasoning for review decisions. BBBS is committed to using complaints to improve services, policies and procedures.
To view the full complaints policy, please see the attached document.
PRIVACY POLICY
Big Brothers Big Sisters of Victoria and Area (BBBS) believes in maintaining high standards of ethical conduct in the operation of the agency’s programs and the representation of them to the community, including a commitment to privacy and confidentiality within the limitations defined by law. The Agency adheres to all applicable Federal and Provincial Privacy legislation and is committed to protecting the professional and personal privacy and confidentiality of its employees, volunteers, clients and contractual relationships.
To view the full privacy policy, please see the attached document.
WHISTLE BLOWER POLICY
Big Brothers Big Sisters of Victoria and area (BBBS) is committed to establishing and maintaining a high standard of ethical practices in the workplace and encourage practices that support integrity and honesty and are in compliance with Canadian and Provincial laws, rules and regulations. BBBS is committed to protecting our employees, volunteers and other stakeholders who, in good faith, report wrongdoings.
To view the full whistle blower policy, please see the attached document.